An order has been placed by your customer while your Plug&Pay was still in test mode. You are probably wondering: what now?
If your test mode was enabled, your customer placed a test order. With test orders, no actual payments are made, so no amount has been charged to your customer's account.
What to do next? You can manually create the order for your customer. To do this, go to the test order and click More > Copy address to.... Pay close attention to whether the purchased product is a one-time order, a subscription, or an instalment payment!
Read this article if you need help manually creating an order.
My suggestion: Disable the email processing when manually creating an order. This way you can send the invoice and payment link yourself when you email your customer to explain that your shop was still in test mode and that no payment was therefore processed. They can of course verify this themselves in their online banking environment, where they will see that no amount has been debited.
The payment link can be found after you have created the order:
Need an example?
Hey ...,
Thank you for placing your order! I would like to let you know that your order was accidentally placed while my shop was still in test mode. This means that no actual payment has taken place and no money has been debited from your account. You can of course check this.
To rectify this, I have manually re-created the order for you. The invoice is attached, and for convenience I am also sending you a payment link:
https://checkout.plugandpay.nl/orders/payment-link/.................
Sorry for the confusion and thank you in advance for your payment!
Kind regards,
Shop name