In this article, you’ll learn how to connect Plug&Pay with Pingen so letters go out automatically for unpaid invoices. This integration builds on the debtor system: on top of the automatic email reminders, Pingen also sends your customer a letter.
ℹ️ This feature is part of Plug&Pay Ultimate. Using Plug&Pay Lite or Premium? Upgrade to Ultimate to use this feature.
Pingen explained
With Pingen, you pay per letter sent. Letters are delivered by DHL. You can find the current rates on this page, and you can create a free Pingen account here.
Activating Pingen
Start by activating the Pingen plugin in Plug&Pay. Go to Settings > Plugins and click the blue Link button.
To complete the integration, you need three details from Pingen: your Client ID, Client Secret and Organization ID.
In Pingen, open the menu in the top right corner.
Choose 'API access'.
Click 'Create first developer app'.
Select 'Client Credentials', give your app a name so you can recognise it later, and click 'Create developer app'.
You’ll now see your 'Client ID' and 'Client Secret'. Copy both and paste them into Plug&Pay.
Go back to your Dashboard in Pingen and choose 'Organization management'.
Copy your 'Organization ID' and paste it into Plug&Pay as well.
Then click 'Save' in Plug&Pay.
Sending letters with your reminders
Pingen is now connected to Plug&Pay, and you’re ready to send letters. Under Debtors > Settings, you’ll see that letter post via Pingen is active. You’ll also see this on the reminder itself.
From now on, the content of the reminder is also sent to your customer as a letter.