In this article, you'll read where you can find the invoices for your Plug&Pay subscription. Plug&Pay sends a separate invoice for each direct debit. You can find your invoices in your Plug&Pay account or in the Customer portal.
Invoices: Plug&Pay account
Log in to your Plug&Pay account and click your profile in the top right. In the dropdown menu, select Subscription.
Open the Invoices tab. Here you'll see the overview of all your Plug&Pay invoices. Click Download to view the invoice. The invoice opens in a new tab, where you can download the PDF file.
The invoice details are based on the information under My details in the Your subscription tab. You can edit these details by clicking the pencil icon.
Invoices: Customer portal
Log in to the Plug&Pay Customer portal using the following link: https://portal.plugandpay.com/login/plugandpay-3.
ℹ️ Use the email address you used to sign up for the Plug&Pay subscription.
After entering your email address, you'll receive a login link that takes you to your personal environment.
Under Invoice history, you'll find all your Plug&Pay invoices.
To download the invoices for your Plug&Pay subscription, click the three dots next to the invoice. Then choose Download invoice or Download UBL.
You can change the invoice details by clicking Details next to your Plug&Pay subscription. Via Change invoice details, you can adjust the details.
Frequently asked questions (FAQ)
My invoice isn't here, why is that?
My invoice isn't here, why is that?
You might be looking for an invoice that's linked to a different subscription. Log in with the correct email address to view the invoices for your subscription.
In the Plug&Pay Customer portal, you'll find all invoices for orders placed with the email address you're logging in with. For a full overview, this is the best place to look.
My subscription has been cancelled, how do I still get my invoices?
My subscription has been cancelled, how do I still get my invoices?
You can always view and download your invoices via our Customer portal.
The invoice details aren't correct, can I change them?
The invoice details aren't correct, can I change them?
You can adjust the invoice details for future invoices by updating your details in your Plug&Pay account or in the Customer portal.
Changing the details on an existing invoice isn't possible. For that, please contact our team.
I have an unpaid invoice. Where can I pay it?
I have an unpaid invoice. Where can I pay it?
You can find and pay your unpaid invoices in both your Plug&Pay account and the Customer portal.