With the debtors system in Plug&Pay, you can automatically follow up on your unpaid invoices. Send reminders and dunning letters and automatically charge reminder fees.

Once you start working with payments, you will notice that not every invoice gets paid. For example, you manually create an invoice that remains unpaid. You have a subscription and a customer reverses payments even though they are due. Or you sell an instalment payment whose payments are rejected.

Manually sending reminders to still collect payment is time-consuming. With the debtors system, this happens automatically, so you can spend your time and focus on something else!

You can enable the debtor process. In this debtor process, three reminders are sent. At the 4th reminder, reminder fees are charged.

You can link to Pingen for sending letters. At the third, fourth and fifth reminder, a letter is then also sent to the customer.

You can choose the amount you'll charge as reminder fees.

To activate the debtor system, go to Debtors in the menu. You then come to a screen where you can activate the debtor system.

Next, you come to the page with all the settings. On the left-hand side, you will see the debtor process. Here you can see on which day which e-mail or letter is sent. With the eye you can view the content of the letter/mail:

Plug&Pay's debtor process is an existing track in which you cannot make adjustments. This means you cannot adjust the number of days between reminders, the number of reminders or the content of the reminders.

You can further customise the e-mail address for sending reminders. For example, you may have a separate e-mail address for your administration. If you also set this e-mail address in Reply to, you will also receive the responses to reminders in the correct mailbox.

Under cost, you can set the amount of your reminder fee. This is a fixed amount and applies to every invoice, regardless of its price. If the invoice is still not paid after several reminders, these reminder costs will be added.

Furthermore, under Other, you can choose whether to send payment reminders for one-click upsells. This option is available because some shop owners are less strict about unpaid invoices for one-click upsells.

In addition, you can choose whether to show your Bank Account Number on the invoice.

By default, a payment link is sent with the reminders. It is most convenient if customers pay via this payment link, so the status of the invoice will also automatically update in Plug&Pay. If you show your bank account number on the invoice, customers may transfer the amount manually. If they do this, you will have to manually update the status of the invoice in Plug&Pay.

In the debtor system dashboard, you will find a number of statistics. Under outstanding, you see the total amount of outstanding invoices. Extra revenue displays the amount you have earned with the debtor system. These are invoices that were initially unpaid, but have been paid due to the reminders.

Under flow, you can quickly see how many invoices are in which step of the debtor process. You can click on this step, and then you will immediately see which invoices are involved.

In the action center, you will see it as soon as action is required from you. This can be the case, for example, when invoices have gone through the entire process. These invoices are still unpaid despite reminders. You can choose whether to take action to get these invoices paid or to write them off (credit) anyway.

Do you want to send reminders not only via e-mail, but also letters? You can! You can link Plug&Pay with Pingen to have these letters sent automatically. You can read more about this in the separate manual on Pingen.

As soon as the debtor system is active, the process starts running invoices that are unpaid as of that moment. This means that the debtor process is not activated for invoices that were already unpaid before you activated the debtor system.