When you have connected Plug&Pay to other systems such as Huddle, MailBlue/ActiveCampaign, or other tools via webhooks, you may occasionally encounter an error with these rules.
Re-running Individual Failed Integrations
The error is displayed with an orange triangle ⚠️. You can find this in, among other places, your list of orders.
You can view and re-run the failed integration by selecting the order and opening the Integrations tab under History.
By hovering your mouse over the triangle, you can view the error message. Using the arrows, you can re-run the integration.
Re-running All Failed Integrations
If you have multiple failed integrations, it is more convenient to view them all in one overview and re-run each rule at once.
Go to the menu in the top right and click Unprocessed Integrations. A red dot 🔴 will appear when there are failed integrations.
The overview shows all integrations that have not been processed. Hover your mouse over the triangle to view the reason for failure.
Re-run all unprocessed integrations by clicking Re-run All. Plug&Pay will attempt to re-run all rules.
❗️ Please note: It may take a few minutes before all rules have been processed.
Are some rules still not being executed? Check the error message to find out why the rule is failing. This can be caused by an incorrect webhook URL, or a non-existent component that needs to be called, such as an access level or tag.