In this article, you'll read how to automatically remove access to Huddle as soon as a subscription is cancelled or ended. Useful when you grant access to your Huddle environment through a subscription: once the subscription stops, the matching access levels disappear from the user automatically.
Connecting Huddle to Plug&Pay
This feature works via the integration between Plug&Pay and Huddle. Haven't set that up yet? Get started using the article below.
Removing access after a subscription has stopped
The integration with Huddle runs on rules. A rule decides what should happen in Huddle when a specific action takes place in Plug&Pay.
In your product settings in Plug&Pay, go to the Rules tab.
First, make sure you've added a rule that grants an access level to your user.
Click Create and give the new rule a name. For a subscription, you can choose from five triggers. To remove an access level, pick one of these two:
Subscription cancelled
This rule runs as soon as the subscription is cancelled. The subscription stays active, but ends on the next direct debit date. Use this when the access level should be removed the moment someone cancels.
Subscription ended
This rule runs when the subscription switches from active to inactive or ended. Use this when the access level should only be removed once the subscription has genuinely expired.
Then choose Huddle under Action and select the access levels you want to remove. Create the rule.
In the example below, the 'Gold membership' access level is assigned when an order is placed, and removed again as soon as the subscription has ended.
âšď¸ Fully deleting a Huddle account isn't possible through this integration. You can only delete an account manually in Huddle.
Frequently asked questions (FAQ)
Can Huddle users cancel their subscription themselves?
Can Huddle users cancel their subscription themselves?
Yes. With the Plug&Pay customer portal, your Huddle users can manage and cancel their own subscriptions.â
â
Can I check whether the integration has run?
Can I check whether the integration has run?
Yes. Open the order and click the Rules tab at the bottom under History. There you'll see which rules have run and whether any errors came up.â
Why can't I select any access levels?
Why can't I select any access levels?
With Huddle Lite, you can't create access levels. Are you on Huddle Premium or Ultimate? You'll first need to create access levels in Huddle.
Why isn't Huddle available when I create a new rule?
Why isn't Huddle available when I create a new rule?
You set up the Huddle integration on products or forms. If you create a rule on a checkout, Huddle isn't available there as an action.
Can I edit a rule after saving it?
Can I edit a rule after saving it?
Yes. Click the pencil icon next to the rule to change the settings.