The order confirmation page is shown to your customer after they have checked out on the checkout page. Many buyers experience buyer's remorse after their purchase; remove this unease or regret from your customer with a well-designed order confirmation page!
In Plug&Pay you have three options to create an order confirmation page and link it to your checkout:
The standard Plug&Pay order confirmation
Creating an order confirmation page in Plug&Pay
Using your own URL
ℹ️ You create the Plug&Pay order confirmation as a landing page
Via the General tab at your checkout you can set up an order confirmation page:
1. The standard Plug&Pay order confirmation
By default, your Plug&Pay account has an order confirmation page. You can find this page via Pages > Landing pages.
You can edit the order confirmation page as you see fit. This page displays a summary of the order, including any downloads.
When you have uploaded a file to your product (via Media at your product), this is the place where your customer can download the file.
❗️Note: Not every customer will download the file(s) from the order confirmation. To ensure your customers receive their files, it is best to send an automated email after the order, via MailBlue/ActiveCampaign.
2. Creating an order confirmation page in Plug&Pay
In Plug&Pay you can also create your own order confirmation page. For example, create a customized page for each product that perfectly matches your offer.
You create an order confirmation page as a landing page.
Go to Pages > Landing pages to get started.
Duplicate the standard order confirmation page, or create a new page. You are free to design your page, so add texts, images, buttons, social media elements and more.
❗️Note: the page must be of the order confirmation type to be directly linked to your checkout
The most important part to add is the order confirmation block. This block is used to display the order data again, including the invoice and any downloads. To offer other downloadable files, add buttons for them.
Tips for a strong order confirmation page
Confirm the good choice your customer has made to eliminate buyer's remorse. "Congratulations, you made a good choice."
Add a video where you personally thank the customer. This greatly enhances how your customers experience your business.
Add a button to prompt your customer to take action, such as scheduling a Calendly appointment or offering an upsell.
Place your social media channels to grow them more.
Link your order confirmation page to the checkout
You have now created your own order confirmation page. What you now need to do is link it to your checkout.
Go to Pages > Checkouts and edit your checkout. Choose the order confirmation you created under Select order confirmation page.
ℹ️ Only published pages can be selected here
Set your order confirmation page as default
If you have created a new order confirmation, you can also set it as the default.
Every new checkout you create will use this order confirmation by default. To set an order confirmation page as default, click the three dots and then click Set as default:
3. Enter your own URL
You can also enter your own URL. You use this option if you have created a thank you page using the landing page feature in Plug&Pay or if you want to create a thank you page or order confirmation in your own website system.
Your customer will then be redirected to this set page after checkout. In the example below, I entered https://plugandpay.com/thankyou under Order confirmation URL.
This means my customers will be redirected to this page after checkout.
FAQ
Can I show a different confirmation page when someone purchases an order bump or upsell?
Can I show a different confirmation page when someone purchases an order bump or upsell?
Not yet. Currently the same confirmation page is shown in all cases, regardless of whether an order bump or upsell was purchased. Showing different confirmation pages per purchase is part of our wishlist.
Can I use a different type of landing page as a confirmation page?
Can I use a different type of landing page as a confirmation page?
Yes. You can set a custom landing page, such as a thank-you page or sales page, as your confirmation page. After creating the landing page, copy its URL, go to your checkout, and select Custom URL. Enter the URL of your landing page there. Don't forget to add the order confirmation block to that page.
Can I use a specific confirmation URL per checkout?
Can I use a specific confirmation URL per checkout?
Yes. Go to Settings > Analytics to enable a unique confirmation URL per checkout. You can then use this for analytics integrations such as the Meta Pixel.