Do you want to prevent a visitor from leaving your checkout or upsell page without completing their purchase? You can do that with the exit intent pop-up!
An exit intent pop-up is the ideal way to keep visitors on your website. As soon as the visitor tries to close the page, the pop-up appears on screen.
Exit intents are part of Plug&Pay Premium & Ultimate. Are you using Plug&Pay Lite? Upgrade to Premium or Ultimate to use this feature.
Creating & designing the exit intent
Create a new exit intent via Tools > Exit intents.
Choose whether you want to use the exit intent for a checkout page or upsell.
Give your exit intent a name and save.
ℹ️ The page type can be changed afterwards.
General
The further settings of the exit intent are the same for both page types.
The exit intent uses a default template. You can change the template by clicking customise template.
The primary colour determines the colour of the button and the USPs.
Content
In this tab you add the actual content, such as texts and an image.
Buttons ➡️
With the button you can specify what should happen when it is clicked. You have a primary and secondary button.
Per button you can set an action.
There are 3 actions to choose from for the pop-up for checkout pages:
Close pop-up
a.Closes the exit intent. The visitor can continue with checkout.
b.💡 Use this action as the primary button.New tab
a. Opens a new page in a new tab. Use this to direct your visitor to the sales page or contact page.
b.💡 Use this action as the secondary button.Open link
a. Opens a new page in the same tab. Direct your visitor, for example, to a checkout page with a lower price.
b.💡 Use this action as the secondary button.
For the pop-up for upsells there are two additional options:
Buy upsell
a. This action has the same function as the 'add to order' button on the upsell page.
b.💡 Use this action as the primary button.Continue in upsell flow
a. Sends the visitor to your second upsell or downsell if you have set up more than one upsell.
b.💡 Use this action as the secondary button.
Save your changes and connect your exit intent to your checkout or upsell page.
Connecting the exit intent to a checkout page
Navigate to your checkout page, click on the Content tab and then on Revenue boosters. Turn on the toggle at exit intent, select your pop-up, and save.
Connecting the exit intent to an upsell page
Navigate to your upsell, click on the Content tab and then on Revenue boosters. Turn on the toggle at exit intent, select your pop-up, and save.
Connecting the exit intent to a landing page
Are you using a landing page as an upsell page? You can also show an exit intent there!
Navigate to your landing page, click on settings at the top, and then on Exit intent. Select your pop-up and save the page.