In this guide, you'll learn how to switch Mollie accounts in Plug&Pay.
Switching your Mollie account is an action that has significant consequences:
Outstanding payments can no longer be processed
Direct debits will no longer be executed
Outstanding payments
Payments with the status pending can't be processed when you switch Mollie accounts. It's therefore important not to have any outstanding payments in Plug&Pay when you switch Mollie accounts.
Direct debits
The mandate for all direct debits is registered per Mollie account. If you switch Mollie accounts, the mandate for all active subscriptions and instalment payments in your Plug&Pay shop will lapse.
To restore the mandate, you'll need to manually re-add the bank account numbers to the subscriptions and instalment payments.
If your customers pay with a credit card, this won't be possible. Customers will always have to pay the next direct debit themselves in order to create the mandate. When their subscription is renewed or a new instalment payment takes place and there's no valid mandate, a payment link is sent automatically. With this payment link, the customer can complete the payment manually, and the mandate is then saved to the new Mollie account.
❗️ Switching Mollie accounts means that your direct debits will lapse.
Disconnecting your Mollie account
To disconnect your Mollie account and connect a new one, navigate to Settings > Payment provider and click Disconnect.
Confirm your choice by entering the verification code and click Confirm.
You can now connect with Mollie again. Click Connect and link your new Mollie account.
Adding payment methods
If you have your customer's bank details (IBAN + name), you can add the payment method to each subscription or instalment payment yourself.
You do this by opening the customer's subscription via Sales > Subscriptions, or via Sales > Instalments.
Click the pencil icon next to Payment method and fill in the customer's IBAN and name.
Did your customer pay with a credit card? In that case, you can send a reminder.
Sending a payment reminder
Instead of adding payment methods manually to every subscription or instalment payment, you can also have your customers manually pay the next direct debit.
When a direct debit fails, Plug&Pay automatically sends a payment reminder with a payment link. If your customer pays through the payment link, the selected payment method will be used to collect the direct debits.
The payment reminder can also be sent to your customer manually. Open the customer's subscription or instalment payment and click the Reminder button. The payment link can also be copied and shared with the customer by you.
