Changing your Mollie account in Plug&Pay is a significant operation. The reason for this is that the mandate for the payments is linked to the old Mollie account.
For direct debits made via IBAN, it will be necessary to add the account numbers to the subscriptions again. This will create a mandate. When you do this, these customers will not need to take any action themselves.
Unfortunately, this is not possible with credit card payments. In this case, the customer must always make a new payment to create the mandate. When their subscription is renewed and there is no valid mandate, a payment link will be sent. If they use this link to make the payment, the mandate will be saved in the new Mollie account.
Please note that if you have ongoing subscriptions and link a different Mollie account, all subsequent orders cannot be collected!
I have disconnected Mollie or switched to a different Mollie account. What should I do now?
When Mollie is disconnected from your Plug&Pay account, the authorisations will expire. This means that subscription orders can no longer be automatically collected. When disconnecting, payment methods for subscriptions may also be removed. If this happens, you can choose to add the payment methods yourself or send a payment reminder:
Add payment method
If you have your customer's bank details (IBAN + name), you can add the payment method yourself. To do this, open the customer's subscription via Sales > Subscriptions. Click on the pencil icon next to Payment method and enter the customer's IBAN and name manually:
If your customer does not have an IBAN, but does have a credit card, you can send a payment reminder.
Send a payment reminder
Do you see unpaid orders and receive a notification that no mandate has been found, or do you not see a payment method listed at all for the subscription?
Then you can send a payment reminder to the customer. You can do this clicking on Sales > Subscriptions > Subscription number > Reminder.
You can also choose to copy the payment link and send it to your customer manually.
Once your customer has paid, the payment method used is saved and an authorisation is issued. This mandate is (re)stored in your Mollie account, allowing automatic direct debits to be made in the future!
More information about unpaid orders or failed direct debits can be found here.