In this article, you'll learn how to create a manual order in Plug&Pay. This is useful when you want to create an order for a customer without sending them to the checkout.

Navigate to Sales > Orders and click Create order.

You'll land on a page where you fill in the customer details and the order content.

Fill in the customer details as completely as possible.

Here you can set up the order details as you wish.

Company name/VAT ID: Optionally enter a company name and VAT ID here, and choose whether to reverse VAT for the order. Read more about reversing VAT in the article Managing VAT settings.

Reference: Optionally add a reference to the order.

Labels: If desired, choose one or more labels here, or add a new label by typing it and pressing Enter.

Notes: Optionally add important notes to the manual order here.

Choose the product and the quantity. You can also set shipping costs here; this is done at the order level, not per product.

Via Customisable order line, you create an order without selecting an existing product. You fill in a description and amount yourself. Useful for bespoke invoices or if you want to use a different description.

Indicate here whether this is a test order. Enable Automatically mail an order confirmation with PDF invoice to send the invoice to the customer right away. If you leave this option turned off, you can send the invoice manually later.

Set the payment method here. If you want to obtain a mandate from the customer for a subscription, choose Mandate and fill in the name and IBAN.

Finally, click 'Save' to create the order.