In this article, you'll learn how the order overview in Plug&Pay is built up, which tabs are available and which actions you can carry out from the overview.
Order overview
Navigate to Sales > Orders to open the order overview.
All
The All tab shows a complete overview of all orders placed by customers.
Abandoned
Customers who clicked on the checkout button but left the checkout without paying appear here. These customers automatically receive an email with a payment link so they can still complete their order.
Failed direct debits
This tab shows all direct debits that have failed. Possible causes are insufficient funds, a reversed payment or an expired mandate.
ℹ️ You can read more about following up on failed direct debits in this article.
Test orders
You can find any test orders here that you've placed to go through the checkout process. With test orders, no actual payment has taken place.
ℹ️ In this article, you can read more about placing a test order.
Manual
This tab shows all orders that you've manually created as an administrator. These can be one-off orders, but also instalment payments and subscriptions.
Actions
Within the order overview, you can also carry out various actions.
Create order
From the order overview, you can manually create a new order.
ℹ️ You can read more about manually creating orders here.
Export
You can request an export of your orders in PDF, XLSX or CSV format.
ℹ️ Read more about exporting sales data in this article.
Filter
With the filter, you can filter orders by status, period, type, product group, product, country, checkout, label, discount code, affiliate and VAT status. The applied filters are included in the export.
